Cancellation Policy & Refunds

Please speak with Samantha at the booking desk (252) 441-6575 before booking your reservation if you have any questions!

 

The trip is canceled ONLY at the captain’s discretion.

Cancellations:

 

  • Once your trip is booked either online or through the booking desk and secured with a credit card, your contact information is given to the captain.

  • During our season of March-December, you need to cancel 7 days BEFORE your trip to avoid a cancelation fee charged to your credit card. The fee would equal half the amount of the trip booked (ex: $500 half day=$250 fee).  Due to your reservation, that day becomes unavailable to a potential client wanting to book a charter. Canceling on short notice leaves the day open when it could have been filled.

  • During the off-season, 48 hours are needed to cancel your day without a cancelation fee charged to your credit card. The fee would equal half the amount of the trip booked (ex: $500 half day=$250 fee).

  • If there is an emergency, please contact us as soon as possible. If there is a concern with the weather, contact your captain.  

 

Refunds:

 

If your trip is booked through the booking desk and you spoke with a live person, a credit card is used to hold your spot.  If you booked online, your trip was paid in full.  Refunds are only issued if you call and speak with an agent during the cancellation period.  You will receive a cancelation email.  If you do not receive an email, your reservation was not canceled and your day is still reserved.  For cancelations due to weather, the trip will be canceled and refunded upon request from the captain only.  Please speak with your captain if you have concerns about the weather.